If you have completed a survey by us, as a standard all inputs are anonymous and the data collected is for research purposes, it will be used to create anonymised insights that we will use in our marketing, sales, social media, website and to aid programme development. 

All anonymous survey data will be stored in Google Forms for up to 1 month after we unpublished the survey link. Within that month the anonymised and compiled data will be transferred and stored to our internal systems and third party providers which may include proton drive and the anonymised data will be held for as long as we use it for research and monitoring purposes. 

Some surveys offer the opportunity to voluntarily supply your email, we only collect personal data on consent, if you supplied us with your email you consent for Volkanic to contact you for communication and marketing purposes, your email will be held on Google Forms for up to 1 month after we unpublish the survey link. Your email will be stored on our internal systems and our third party providers (Names.co.uk and Klayvio) will store your email for us to conduct necessary business functions for a minimum of 2 years. Of which after, if we have not had engagement from you, i.e. you have not brought or engaged with any products/services, clicked on any email links etc we will contact you to ask you if you wish to give consent for us to continue to hold your email or withdraw consent. 

We will hold your initial consent/permission i.e. the first time you gave consent for us to collect your information and email for audit purposes and will hold it for 1 year after you withdraw that consent. This initial consent data will be stored In google forms for a minimum of 1 month after the form end date will move to our internal systems and or third party providers and or third party cloud storage providers. 

You can change your email or have your email deleted from our system by emailing hello@volkanic.co.uk

We do not collect personally identifiable information of anyone aged 16 or under. If you do wish to fill out a survey or form then please ensure a parent or guardian aged over 18 completes it on your behalf.